We are committed to providing the highest quality canvas art that we are able too. If there are any mistakes, misprints, errors, or defects as a result of our work, we will replace or refund your order to assure your satisfaction. Since every product is made for you, we do not process returns or refunds on products that were fulfilled correctly.
- Items MUST be in unused/unworn condition.
- Return requests must be submitted within 30 days of the delivery date.
- Bulk item orders (10+ items) are not eligible for return.
- We do not offer Exchanges.
For more information read below.
1. Misprints and Defective Products
If, despite our best efforts, you receive a misprinted or defective canvas art piece, we sincerely apologize for any inconvenience caused. We offer a hassle-free return and refund process for such cases within 30 days from the date of delivery. Here’s what you need to do:
- Reach out to our dedicated customer support team within 30 days of receiving your order. We genuinely care about your satisfaction, and you can reach us using our contact forms on this website.
- Help us understand the issue by providing clear photos or detailed descriptions of the misprint or defect. Your input is invaluable in helping us improve our processes.
- Once our caring customer support team assesses the situation, they will guide you through the return process.
- Upon approval, we will provide you with a prepaid shipping label or arrange for the collection of the defective product. We’ll take care of the logistics so you can have peace of mind.
- Once we receive the returned item, we will swiftly initiate the refund or offer a replacement based on your preference. Our goal is to ensure your complete satisfaction.
2. Errors on Our End
We try to not to make mistakes, but in case we do, we take full responsibility for any errors that may occur during the production or shipping process. If we make a mistake, we want to make it right. Here’s what you should do:
- Notify our dedicated customer support team within 30 days of receiving your order. We genuinely appreciate your understanding and patience, and you can reach us by visiting our contact page.
- Help us understand the error by providing clear photos or detailed descriptions. Your feedback allows us to continuously improve and deliver an exceptional experience.
- Our empathetic customer support team will assess the situation promptly and guide you through the return process. We want to ensure your journey with us is smooth and stress-free.
- Upon approval, we will provide you with a prepaid shipping label or arrange for the collection of the incorrect item. We’ll take care of the logistics so you can focus on enjoying our art.
- Once we receive the returned item, we will immediately initiate the correct order’s production or offer a refund based on your preference. We genuinely appreciate your trust and want to exceed your expectations.
