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How long will it take to receive my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

My order did was not delivered yet

Before getting in touch with us, please help us out by doing the following:

  1. Check your shipping confirmation email for any mistakes in the delivery address
  2. Ask your local post office if they have your package
  3. Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

My product came in damaged or incorrect

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us using the contact form within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What is your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know.

Can I exchange my order?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!